Legal
Refund policy
Custom work is fixed, not refunded, once the first draft has been sent, unless the consumer law where you live gives you a refund. That is said here, on its own page, before you pay anything, so it can never be a surprise afterwards. What you get instead is revision rounds, and free fixes for anything that does not work.
| What happened | What you get |
|---|---|
| A template file is broken or does not match its description | A working file, or a full refund |
| You see the 3 style boards and decide not to go ahead | Nothing to pay: the style boards are free |
| You paid a deposit and I cannot do the work, or I miss the agreed date without agreeing a new one with you | The deposit back in full |
| You cancel after paying the deposit, before the first draft reaches you | The deposit back in full |
| You cancel after the first draft has been sent | No refund: the draft is made |
| You stop replying for more than 30 days after the deposit | The order closes; the deposit covers the work done |
| A delivered deck has a defect (a file that does not open, a game that does not play, text that does not match your content, a missing slide) | Fixed free, outside your revision rounds; a serious defect I cannot fix: your money back |
| You change your mind about style, wording or structure after seeing the draft | Uses a revision round; no refund |
Why it works this way
This is custom work made from your material. Once a deck is designed around your content it cannot be resold to anyone else, so a refund would mean the time is simply gone. Rather than pricing that risk into everyone's invoice, the price stays low and the commitment is that the work gets fixed until it is right.
What you get instead of a refund
- 3 free style boards before you pay. Within 48 hours of your brief you see three images with the colours, type and look of your deck. Pick one and pay the deposit, or walk away and owe nothing. After the deposit, asking for new style boards uses one revision round. This is where nearly every mismatch gets caught.
- Revision rounds. Essential Design includes two. Custom Presentations include three. A round is one combined list of feedback. Extra rounds are $7 each.
- Fixes for anything broken, always. If a delivered file does not open, does not run, or does not do what was agreed, that is not a revision round. That is a defect and I fix it at no cost and without it counting against your rounds.
The difference between a defect and a change of mind
A defect is a game that does not play, a file that does not open in PowerPoint 2016 or newer, a slide whose text does not match the content you sent, or a missing slide. Those are on me, and they are fixed for free, outside your rounds, however many times it takes. If a serious defect cannot be fixed, you get your money back.
A change of mind is wanting a different style, different wording or a different structure after you have seen the draft. That is legitimate and normal, and it uses a revision round. A new topic, mostly new content, a completely different style or extra slides are not revisions and are quoted before any work happens.
Templates
Templates are digital downloads you receive straight away, so they cannot be returned. If a template file is broken or does not match its description, email me and I will send a working file or refund it. A refunded purchase also takes back the stamps it added to your 10-stamp card.
When I cannot do the work
If you pay a deposit and I cannot do the work, the deposit is returned in full. That includes me being unavailable, me deciding the project is not a fit after seeing your material, or me failing to deliver by the agreed date without agreeing a new one with you. If I cannot do the job, I do not keep your money.
Cancelling
Before the deposit, there is nothing to cancel and nothing is owed, even after you have seen the 3 style boards. You pay the deposit only after picking one. Changed your mind after paying? Tell me before the first draft reaches you and the deposit comes back in full. Once the draft has been sent, the deposit is not returned.
Chargebacks
If something is wrong, tell me first: most problems are fixed with one email, and faster than a dispute.
Your statutory rights
Nothing on this page removes any right you hold under the consumer law that applies to you. Where that law gives you something this policy does not, the law wins.
Contact
Anything about this policy, or a problem with delivered work: [email protected]. A real person reads it.